Returns & Exchanges

At S4 Lights, we want your home to shine bright, which is why we offer a 30-day return policy on all unused products in their original packaging. If you are not completely satisfied with your illumination experience, we are here to help you find the right solution.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Securely pack the items in their original manufacturer packaging, ensuring all light strings, bulbs, and accessories are included to avoid restocking fees.

• 3.
  Ship the Items

  Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number for reference.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned lights, we will process your refund to the original payment method within 5-7 business days.